Customer Service
Help with Digital Downloads
To access the downloadable files from your order, go to downloads.writersstore.com and log in with the email address you used during checkout.
If you are a new customer, you will receive an email with directions to set up your password so you can log in. Please check your junk or spam folder for your purchase confirmation or password reset notification. If you do not initially receive the password reset notification, you can initiate another attempt using the “Forgot Password?” link on the login page.
Help with Your Order & Other Questions
If you have questions, please contact us by one of the following methods. Please have your order number ready and include it in all communication.
Email orders@aimmedia.com
Phone (800) 333-0133 (Monday – Friday, 8:00am – 5:00pm Central Time)
Mail 2143 Grand Avenue, Des Moines, IA 50312
Other Information Regarding Your Order
Alternative Ordering Options
If you are having trouble placing your order, or if you prefer to place your order over the telephone, please contact us at the number listed above. Never email your credit card number to us as email is not a secure form of communication.
Taxes
Orders are taxed at the rate subject to the region in which the order is shipped or billed (for digital items).
Security
All online orders go through our secure systems so you can order with confidence. Your personal and credit card information is encrypted as it travels between your computer and ours.
Currency
Prices are listed in US Dollars (USD), unless otherwise noted.
Email Customer Service
Please allow up to 5 business days for a response to your request, although we will try to respond sooner. Make sure to include your order number if you have one, and your preferred method of communication.